Customer Testimonials
My Chevy Equinox died on me 06/10/2026. Needed to get a vehicle ASAP due to my business and personal scheduled. Went to Jack Schmidt in Wood River Il to look for another Chevy Equinox. When I arrived at the dealership and got out of my vehicle, a young man named Kadin meet me in the lot. I told him exactly what I was looking for and my price range. Went inside the dealership and he found me 3-vehicles that I might be interested in. Long story short, Kadin went through the process with me and I was there at the dealership ... Read More DealerRater - Jun 11, 2026
Falsely advertised third row seating. Even had convos about the third row before buying and then I get home and go to flip it up and no seats. Only cargo. Took the car back the next morning (today) and was told it wasn’t their fault because the advertisement was on car gurus that said that, and then told me it was my fault for not flipping it up before I bought it and they didn’t know I wanted third row. When I pointed out that regardless of where they are advertisements are the business’s responsibility and that ... Read More DealerRater - Feb 10, 2026
I would give this dealership zero stars if it was possible. All this place has done is lie to me about every part of this sale. They have now been reported at the state and federal level for trying to keep my money that was for tax title and license. Tried talking to the manager and was made all these bogus promises and the ghosted from her. Julion the Sales man is a living little snake. Costed me thousands of dollars now! STAY AWAY from this stealer ship.
Can I give 1/2 star?? BUYERS REMORSE!! Just had my car returned to me from their service department (after being there for almost 1 month!) and I cannot make a right turn without the tire scraping. They refuse to fix it based on my temperament (HAVE HAD MANY MANY ISSUES WITH THIS DEALERSHIP SINCE I BOUGHT THE CAR FROM THEM SO I WAS NOT IN THE BEST OF MOODS!) Unless they rectify the situation, I will be adding many more comments so everyone can hear the whole story.
Thanks Chris L. Great salesman. Terry thanks for getting our deal done. Chris & Terry are Great!!! I recommend Jack Schmitt of Wood River
We had a very good experience at Jack Schmitt Chevy. Our salesperson was Chris Louth, who was great to work with.
Was a very nice experience helpful not to much at all and definently would recommend anyone to be here
Buying a new truck from Jack Schmitt of Wood River was a fantastic experience. Pricing was better than three other dealerships I visited. They got me a better rate than my bank and had me in and out in around 2.5 hours, which is crazy fast compared to other dealerships I've bought from in the past.
Marcy yarbrough was my sales person, and she was awesome. Everyone was awesome. Love yous.
The car salesman was very friendly. He answered all of my questions promptly and confidently. The finance aspect of my visit was also very pleasant.
Salesman was ok. However I didn’t realize till after the deal was done that truck didn’t have cruise control. They told me I could pay $700 to have it installed. I paid top dollar for this vehicle and feel like they should’ve taken care of it or at least tried to work something out with me.
I recently purchased a vehicle from Jack Schmitt of Wood River Illinois. I worked with Chris Louth who was fantastic. He kept me informed every step of the way. I would and have recommended him to family and friends. Great experience.
Great experience. Chris was great to work with. Straightforward with everything and kept me informed of info and changes that came up.
I will never buy another vehicle from this dealership. Experience very bad, poor customer service
Thank you to Katie, Willie, and Lisa. Your service was great and you got me a good deal. I'm very happy with my purchase.
My Service Advisor Jeff Weber and the entire service team (Dan) are always helpful on the phone and in person. I have needed to bring my vehicle in for a few days and have helped to provide transportation by shuttle or loaner car each time. If you want experience a service place that cares about the customer, then come to this dealership.
Got exactly what I wanted in a New Truck because Chris Louth provided Excellent Customer Service. Highly recommend Chris Louth if you are looking for a vehicle. Jack Schmitt of Wood River also has a Excellent Service Department!
I knew which vehicle in their huge inventory of trucks that was right for me. The very kind staff explained details and worked with me to get the price in my territory. I truly appreciated the no pressure approach to the sale and would highly recommend visiting this dealership!
Suddenly needed a new car for my college student. Old car broke down on Monday, replacement on Thursday. Thank for the quick, courteous service during a stress filled event. Love the new Cruze.
Thanks Chris L. And Terry for helping me with a difficult financial situation and putting me into a 2017 Cruze!!! First class all the way!!!
The staff at Jack Schmitt Chevy Wood River did a fantastic job of helping me decide on a new car that meets every need I have, and did so without being pushy or trying to upsell me on every superfluous add-on. I doubt you'll find a more professional, helpful staff anywhere in the area.
I have nothing to say on the sales end of things, because I did not purchase here. When it comes to service is when things get interesting. If you show up for service with anything other than an oil change the technicians are absolutely lost. The service writers that sit at the front desk could care less about the customer and are generally unfriendly. I have given them 3 chances with my 2015 chevy and they still haven't gotten anything right. I would not recommend getting any service work done here that a 6 year old couldn't do!
Went in to purchase new Equinox. Talked with Chris Carr who seemed upfront & honest. Suggested a new 2013 w/ $28,800 sticker price. Said lowest could go was $25000. Sales manager Rick showed us invoice to prove. We said $23000 was our lowest offer & walked when they wouldn't meet it. Got home & looked at invoice & it wasn't even real!! It was when another dealer bought the car in May 2013!! Then go online & they are offering THIS SAME VEHICLE for $22,040. Of course, when I call it's a mistake, blah blah blah. TOTALLY DISHONEST DEALERSHIP - AVOID AT ALL ... Read More DealerRater - Feb 3, 2014
Chris worked hard to make sure the process of buying a new truck went as smooth as possible. He was very professional and realistic throughout the negotiations, which was a nice experience. I got the sense of dealing with a real person rather than a "salesman."